Refund Policy
Return & Refund Policy – Mega Saver Mart
Effective Date: 01-SEP-2025
At Mega Saver Mart, we aim to provide you with the best shopping experience. If you are not satisfied with your purchase, we are here to help.
1. Returns & Replacements
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Perishable items (fruits, vegetables, dairy, bakery, frozen items) can only be returned at the time of delivery if they are damaged, expired, or incorrect.
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Non-perishable items (packaged groceries, household items) can be returned within [2–3 days] of delivery, provided they are unopened, unused, and in original condition.
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Items such as personal care, hygiene products, and opened food packages are not eligible for return due to safety reasons.
2. Damaged / Wrong Items
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If you receive a damaged, defective, or wrong item, please report it immediately via our customer support or at the time of delivery.
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We will arrange a replacement or refund based on your preference.
3. Order Cancellations
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You may cancel your order before it has been dispatched.
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Once an order is out for delivery, cancellations will not be accepted.
4. Refunds
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Eligible refunds will be processed to your original payment method within [5–7 business days].
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For Cash on Delivery (COD) orders, refunds will be issued via [bank transfer / store credit / wallet] (update as per your setup).
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Refund timelines may vary depending on your bank/payment provider.
5. Exceptions
We reserve the right to refuse returns or refunds if:
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The product is used or tampered with.
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The return request is made after the allowed period.
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The item falls under the non-returnable category.
6. Contact Us
For return and refund requests, please contact our support team at:
📧 Email: support@megasavermart.com
📞 Phone: +91-9053827829
🏬 Address: Alawalpur chowk , behind Shree Kameshwar Mahadev mandir , Palwal-HR-121102
